Support

Help for members, beta testers, and new users.

Use this page to guide people through common issues, point them to the right path, and reduce one-off support messages.

Best ways to get help

Use the in-app help flow or your current beta feedback channel if you cannot sign in, reset your password, or access your profile.

Report missing vehicles, post sync issues, image upload failures, or profile data problems with screenshots and your device model.

If a QR check-in fails or an event looks wrong, include the meet title, date, and a short description of what happened.

Include the order or membership context, device version, and any relevant screen recordings when reporting purchase-related issues.

FAQ

Use the “Forgot password?” option from the login screen. Follow the email link and return to the app to complete recovery.

Try refreshing the app, confirm you are on the correct account, and report the issue if a newly added build still does not sync.

Make sure the QR code matches the correct event and that your camera permissions are enabled for Empire Connect.

Use your active beta feedback channel and include device details, steps to reproduce, and media whenever possible.

Empire Connect may request camera access so members can scan meet QR codes for event check-in.

The app may request calendar access so users can save club meets and reminders directly to their device calendar.

Push notifications help surface community activity, event reminders, and updates tied to the user’s account activity.