Support

Help with your account, garage, meets, and more.

Find answers to common questions, see what details to include when you contact us, and get back into Empire Connect faster.

Best ways to get help

If you cannot sign in, reset your password, or access your profile, email empireconnectapp@gmail.com and include the email tied to your account.

If a build, post, image, or profile update is missing, send a screenshot, your device model, and a short description of what went wrong.

If a QR check-in fails or an event looks wrong, include the meet title, date, and what happened when you tried to check in.

For merch, VIP, or purchase issues, include your order or membership details along with any helpful screenshots or screen recordings.

FAQ

Use the “Forgot password?” option from the login screen. Follow the email link and return to the app to complete recovery.

Try refreshing the app, confirm you are on the correct account, and report the issue if a newly added build still does not sync.

Make sure the QR code matches the correct event and that your camera permissions are enabled for Empire Connect.

Contact support with your device details, steps to reproduce, and screenshots or screen recordings if you have them.

Empire Connect may request camera access so members can scan meet QR codes for event check-in.

The app may request calendar access so users can save club meets and reminders directly to their device calendar.

Push notifications help surface community activity, event reminders, and updates tied to the user’s account activity.